Good Practices in Public Transport Customer Relations

SPUTNIC Case Studies

These two-page case studies highlight practices in public transport customer relations that improve interrelations between the providers and customers. This topic area covers:

- mobility data and travel patterns;
- the image of public transport;
- marketing strategies and customer-relations management; and
- integration of monitoring results in operations and services.

Issues / Language versions

• Good Practices in Public Transport Customer Relations: SWOT Analysis
  (PDF document, 240 kB)
• Good Practices in Public Transport Customer Relations: Statistical Yearbook on Romanian Public Transport
  (PDF document, 188 kB)
• Good Practices in Public Transport Customer Relations: URTP – Romanian Association of Public Transport
  (PDF document, 310 kB)
• Good Practices in Public Transport Customer Relations: Public Transport Marketing and Promotion Campaign
  (PDF document, 136 kB)
• Good Practices in Public Transport Customer Relations: High Quality Bus Services – Reading Buses
  (PDF document, 314 kB)
• Good Practices in Public Transport Customer Relations: Information for Persons with Impaired Mobility (Website)
  (PDF document, 233 kB)
• Good Practices in Public Transport Customer Relations: Sustainable mobility marketing
  (PDF document, 454 kB)
• Good Practices in Public Transport Customer Relations: High Quality Bus Corridor – Starship
  (PDF document, 280 kB)